Claims WorkflowsInsurer reports and updates
Reports to insurers, drafted from the file and ready to check.
Insurer clients expect regular reports on every complex claim, in their format, with the latest on liability, coverage and reserves. Navi drafts each report from the documents on file, in your client's template, with every figure linked to its page. Your handler checks it and sends it.
For complex casualty, property/BI and financial lines claims
The problem
Report writing eats the time the claim needs
Written from scratchEach report means rereading the file and retyping the same facts into the client's template.
Every client wants its own formatLead and follow insurers, coverholders and reinsurers each ask for their own layout and timing.
On a fixed fee, it's marginHours spent writing reports come straight out of the fee, and the report still goes out late.
How it works
From the file to a report your handler signs off
Load the client's template
Report formats, headings and reporting dates, set per client.
Navi drafts the report
What changed since the last report, the liability and coverage position, reserves and costs, and what's still outstanding, each point linked to its page.
Your handler checks and sends
The handler edits the draft and approves it, Navi sends it, and the report is logged on the file.
Example
A report to the lead and follow insurers
On our sample Halden Thermal claim, Navi's draft report to both insurers set out:
A third claim notified in Hamburg, from the same valve batch
German counsel letter, p. 2Counsel's revised defence costs estimate of £310,000, with a recommendation to raise the reserve
UK defence counsel updated report, p. 4The open coverage question: the claim form dates the injury after the policy expired, so cover depends on the batch clause
German claim form, p. 1; policy wording, s. 3.4, p. 6
What you get
What your team gets
- Reports in each client's format
- What changed since the last report, set out first
- Every figure linked to its source page
- Open questions and outstanding requests listed
Claims Workflows
More from Claims Workflows
See a report drafted from a claim file
We'll add new documents to a product liability claim and show the insurer report Navi drafts in a client's format, with each point traced to its page. Then we'll scope a pilot on your own files.
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