Claims WorkflowsWhat changed on the file
Start every review from what changed.
On a complex claim, reports, letters and invoices keep arriving for years. Navi reads each one against everything already on the file and shows the handler what has moved since the last review, with each point linked to its page.
For complex casualty, property/BI and financial lines claims
The problem
Every new document means rereading the file
Developments sit in lettersA new claimant or a revised estimate is on page four of a report, and it waits there until the diary date.
Rebuilding before each reviewSenior handlers go back through the chronology to work out what a new document changes, instead of deciding what to do about it.
Figures drift apartThe reserve sheet, counsel's estimate and the adjuster's report stop agreeing, and nobody notices until the large-loss review.
How it works
Each document is read against the whole file
Documents arrive
By email or upload, in whatever format and language they come in.
Navi updates the file
The chronology, parties and figures are brought up to date, and each new fact is compared with what was on file at the last review.
Start from the change log
The handler opens the claim to a short list of what moved, checks each source page and decides what happens next.
Example
Four documents since the last review
On our sample Halden Thermal claim, four documents came in after the file review on 10 July 2026. Navi's change log included:
A new claim has been notified in Germany, under the same valve batch as the UK and Dutch claims
German counsel letter, p. 2Defence counsel now estimates costs at £310,000, up from £180,000 at the last review
UK defence counsel updated report, p. 4The engineering expert confirms the Hamburg valve is from batch HT-2403 and failed in the same way
Engineering expert addendum, p. 8
What you get
What your team gets
- A chronology and change log for every claim
- Material changes surfaced between reviews
- Shifts in liability, quantum, coverage and reserves flagged, along with conflicting dates and figures
- Documents still missing from the file listed
Claims Workflows
More from Claims Workflows
See a file review start from the change
We'll add new documents to a multi-country product liability claim and show what Navi says has changed since the last review, with each point traced to its page. Then we'll scope a pilot on your own files.
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