Complex commercial claims
Know what changed before the claim gets worse.
Complex commercial claims develop across adjuster reports, expert opinions, legal correspondence, policy documents, reserve updates and internal notes. Critical developments can stay buried until the next formal review, by which time severity, coverage or reserve exposure may already have changed materially.
As each document arrives, Parsewise adds it to the claim and shows your claims specialists what changed and what needs attention now.
For complex casualty, property/BI and financial lines claims
What Parsewise does
From the claim file to the decision
Parsewise is built for claims where one file runs for years, with insurers, co-insurers, reinsurers, brokers, adjusters, lawyers and experts in several countries all adding to it.
- 01
From fragmented claim files to decision-ready insight
Navi reads each new report, letter or expert opinion against everything already on the file. It sets out what has materially changed since the last review and links each point to the page it came from.
- Material changes since the last review
- Emerging severity and reserve indicators
- Changes in quantum, coverage or reserves
- New or conflicting evidence
- Shifts in the liability position
- Missing information and open questions
- Outstanding actions and who owns them
- 02
Focus senior expertise where it matters
Your most experienced people should be assessing coverage, negotiating and making decisions. Too much of their week goes on reconstructing files before each review. Navi does the reading and puts the evidence in front of them.
- Every review starts from what changed
- New facts set against the wording, clause cited
- Referrals and requests drafted with the evidence attached
- 03
Across individual claims and the wider portfolio
What Navi finds on each claim feeds a view of the whole book. Spot adverse development and unusual reserve movements early, and see the patterns that repeat across files, such as the same product, insured, jurisdiction or panel firm.
- Adverse development across open claims
- Unusual reserve and defence cost movements
- Emerging patterns across the book
- 04
Human judgement stays in control
Navi does the reading and the drafting. Your claims specialists check the source and make the call, and reserving and coverage decisions stay with them. The evidence behind each decision stays on the file.
- Every finding linked to its source page
- Escalations and key decisions recorded consistently, with the evidence
- Nothing goes out without a handler's approval
- 05
From periodic review to continuous claims intelligence
Complex files shouldn't wait for the diary date. As documents arrive, the claim and the portfolio view update, so a material change shows up when it happens rather than at the next quarterly review.
- Updated as documents arrive
- Material changes surfaced between reviews
Two ways in
Work on one claim, or see the whole book
For the people working the claim
Take documents in by email, keep the claim record current, check new facts against the wording and escalate with the evidence attached.
- Documents by email into your claim format
- Referrals and follow-ups drafted for your approval
For the people overseeing the book
See which open claims moved, where reserves and defence costs are drifting, and where adverse development is building across the book.
- Material changes and reserve movements across open claims
- Delegated claims and bordereau checks
Both run on the same claim data, so what a handler sees on a file is what a claims director sees across the book.
Claims Workflows
Start every review from what changed
Each new report, letter or invoice is read against everything already on the file. On a sample product liability claim, see how Navi spots a revised costs estimate and drafts the reserve referral for the handler.
What changed since the last review?
Counsel has revised the defence costs.
Reserve still at £180,0001
“Counsel recommends raising the defence costs reserve to £310,000.”
For your review · Not sentUPDATED REPORT TO INSURERS
4. Defence costs
Halden Thermal Ltd · Three claims, batch HT-2403
- November 2025 estimate
- £180,000
- Incurred to 31 August 2026
- £131,800
Fenwick Hale LLP 04
Traceable by design
Every finding traces back to the page
Cited to the sourceEach figure and finding links to the document, page and clause it came from. Open the page and check it for yourself.
SecurityHosted in Europe, SOC 2 Type II certified and GDPR compliant. Your security team can review the details on our trust page.
“Parsewise surfaces material claims risk earlier, which directly protects our combined ratio.”
Compre Group · Legacy & Run-off Specialist
See it on a complex casualty claim
We'll walk through a multi-country product liability claim and show what changed since the last review and what it means for cover and reserves, with each point traced to its page. Then we'll look at how it would fit the way your team reviews claims, and scope a pilot on your own files.
Book a demo